Apple’s questionnaire about the battery issues on iPhone OS 3.1

With the recent update to the 3.1 firmware version of the iPhone OS, an issue that was already common with the device - the battery duration, has become even worse, but Apple seems to have been working in the past few days to find a solution to the problem.

The company has contacted many of the users that complained about the abnormal short battery duration in the American official forums, sending them a profile to be installed on their iPhone so the company can trace the usage of the device, together with this following questionnaire:

1. Do you have Mail auto-fetch enabled?
* If yes, what’s the frequency of checking?
* How many email accounts do you have set up?
2. Are you using Yahoo Push mail? Exchange ActiveSync? MobileMe Push? Google Calendar? CalDAV calendars? Subscribed calendars?
3. How many e-mails do you get pushed to your phone on an average day?
4. What would you say the total size of attachments is in that time period?
5. Do you have WiFi and/or Bluetooth enabled?  About what percentage of the time are you connected to them?
6. When did this start happening?  Any correlations to activity that you’ve noticed?
7. Does your Visual Voicemail work properly / is it set up?
8. Any alarms set?
9. What 3rd party apps do you have installed/use?
10. When you notice a power drop, does it seem to be a legitimate power drop, or rather an issue with the battery icon indicator?
11. What’s the device model?

The questions are centered in many fields: used applications, push notifications, phone usage and so on. From the questionnaire, two things come to mind: one is the good interaction with users in order to try to solve an issue that has been bothering many of them. On the other hand, the questions also leave room to think that perhaps they’re still not even sure from where to start in order to actually solve the issue.

We’ll have to wait and see.